How Investing in Intangibles -- Like Employee Satisfaction -- Translates into Financial Returns (Knowledge@Wharton)

Do happy workers generate better returns? According to this study, yes ...

In today's business world shaped by new technology, knowledge and creative thinking, the value of each employee is increasingly important, although hard to measure directly, Edmans says. "Nowadays companies are producing more high-quality products. They are focusing on innovation and looking for the value-added to come from workers rather than machines."